We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at juan.duran122001@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at juan.duran122001@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juan.duran122001@gmail.com.

REFUND POLICY

Thank you for purchasing the DIY Car Care Guide. We want every customer to have a clear and positive purchasing experience.

DIGITAL PRODUCT SALES

The DIY Car Care Guide is a digital product delivered electronically. Because customers receive access to the digital content immediately after purchase, all digital product sales are generally final and non-refundable once the product has been delivered or downloaded, except where required by applicable law.

Please review the product description carefully before completing your purchase.

DOWNLOAD OR FILE ISSUES

If you experience a technical problem with your purchase, such as:

• A corrupted or damaged PDF file
• An incorrect file being delivered
• Difficulty accessing your purchased download
• A duplicate purchase or duplicate charge

Please contact us with your order information so we can review the issue and work to provide a replacement file, restore access, or provide another appropriate resolution.

CHANGE OF MIND

Refunds will generally not be provided because a customer:

• Changes their mind after purchasing
• No longer wants or needs the guide
• Expected information that was not advertised in the product description
• Purchased the product without reviewing the description
• Lacks the tools, vehicle compatibility, experience, or equipment necessary to perform a particular repair

VEHICLE COMPATIBILITY

The DIY Car Care Guide provides general educational automotive maintenance information. Procedures, parts, specifications, tools, and requirements can vary depending on a vehicle's year, make, model, engine, and trim.

A refund will not generally be issued solely because a particular procedure differs for a customer's specific vehicle.

Customers should always consult their vehicle owner's manual or appropriate vehicle-specific service information before attempting maintenance or repairs.

REQUESTING ASSISTANCE

If you believe there is a problem with your order, please contact us and include:

• Your name
• Order number
• Date of purchase
• A brief description of the issue

We will review legitimate purchase or delivery issues and respond with an appropriate solution.

POLICY AGREEMENT

By purchasing and accessing the DIY Car Care Guide, you acknowledge that you are purchasing a digital product and agree to this Refund Policy, subject to any refund or consumer-protection rights that cannot legally be waived.

Last Updated: September 2026